Refund Policy – ICSCoachingBooks

Last Updated: September 14, 2025

I. Eligibility for Refund
Refunds are applicable when books or products do not meet the specified quality standards, arrive damaged, or materially differ from the product description. To be eligible for a refund, customers must report the issue to our customer support team within 7 days from the date of delivery.

II. Refund Options
ICSCoachingBooks reserves the right to offer a full refund, a partial refund, a replacement, or an alternative solution based on the nature of the issue and the circumstances of the refund request.

III. Refund Processing Time
Once a refund is approved, we will process it promptly. Please allow up to 15 days for the refund to credited in your account. The exact time may vary based on the payment method and the customer’s bank or payment provider.

IV. Exchange / Replacement
Approved exchange or replacement products will be delivered within 20 days from the date of approval, depending on stock availability and shipping destination.

V. Return Window
Customers may return products within 7 days of delivery, provided the product is unused, in original condition, and in its original packaging (including any tags, seals, or accessories), unless otherwise agreed.

VI. How to Request a Refund or Return
To request a refund or return, contact our customer support team with your order number, details of the issue, and photos if applicable. We will review your request and guide you through the next steps.

VII. Contact Information for Refund Inquiries
For any refund or return inquiries, please contact us at:
📧 icscoachingbooks@gmail.com
📞 +(91) 90530 02070